Häufige Fragen zu Umzug, Entrümpelung und Reinigung
If your question is not here, call us on 016 0777 7780 — a coordinator, not a call centre, picks up.

How is the price for my move calculated?
The price depends on volume, distance, floor level and any extra services. After a free survey — on site or by video — you receive a binding fixed-price quote that lists everything included.
How far in advance should I book?
Four to six weeks ahead is ideal, especially around the end of a quarter. Depending on our schedule, short-notice dates are often possible within a few days.
Are my belongings insured during transport?
Yes. Every move is covered by our transport insurance. Valuables such as art or instruments can be additionally insured on request — tell us at the survey.
What happens if something gets damaged?
We record it on the day, and settle directly through our insurance. There is no excess for you and no need to chase a third party.
Do you also handle the final cleaning?
Yes. Our cleaning team handles the move-out clean including a hand-over guarantee towards your landlord or property manager, and we attend the inspection if you want us there.
Do you offer storage?
We store furniture in dry, secured units from 1 m³ upwards — by the day or over several months, insured at replacement value.
Can you move on a weekend or in the evening?
Yes, at no premium for Saturdays. Sunday and evening slots are available by arrangement and are quoted at the same fixed-price logic.
Do you provide the packing material?
Cartons, tape, wrapping paper and blankets are included in the quote, and cartons can be delivered up to two weeks before the move. Unused cartons are taken back.
Who arranges the parking permit?
We do, for both addresses, in every canton we serve. It appears as a separate line on the quote so you can see exactly what it costs.
Can you dismantle and reassemble furniture?
Yes — wardrobes, beds, shelving and most fitted kitchens. Tell us at the survey which pieces need it so we bring the right tools and allow the time.